Shipping policy

Shipping & Order Confirmations

You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.

Shipping Costs

Shipping costs are based on your order’s total weight and dimensions, and are displayed at checkout. Simply spend over $40 to receive free shipping. Complimentary in-store pickup at our 9802 W Pecan St, Durham, MA 80020 warehouse is also available as an option..

Shipping Destinations

All items ship to the contiguous United States (all the states except Hawaii and Alaska). Shipping to Hawaii, Alaska, and Canada is available on some items. Shipping options can be viewed at checkout after entering your shipping information. If you do not see an option to ship to your location, please contact our customer service team.  

We do not ship to P.O. Boxes as many of our products are too large to fit.

Shipping Carriers

Standard Shipping 

VinylVoyage partners with proven carriers that offer insurance and tracking, including UPS, FedEx, and USPS.

Freight (LTL) Delivery

Freight delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments. We use FedEx, ABF, SEKO, or an equivalent freight service. Products are loaded onto a semi-truck and delivered curbside; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on destination, extreme weather, and other variables.

Cancelling an Order In-Transit (refusal of delivery)

Once an order has been processed at our fulfillment facility, you will receive an email with a tracking number. Very shortly after this, the package will be loaded onto the carrier truck and the order is no longer eligible for cancellation. If need to return an item after it has left our warehouse, you must use our VinylVoyage Returns Portal and get an RMA #. Do not refuse any shipment from VinylVoyage for reasons other than documented catastrophic damage to the items. Otherwise, the carrier will assess large re-consignment fees and these fees will likely negate any potential refunds you may receive.

Shipping Times & Status

We strive to keep all of our items in stock and most in-stock items leave our warehouse same or next business day. Most items have an in-stock indicator on the product page on our website. Out of stock items typically ship in 1-2 weeks. Made to order items that do not show as in stock typically ship in 3-6 weeks (e.g., custom sized patio doors, hurricane impact glass, etc.). If you have a question about whether a specific item is in stock, or your order status, the best way to check is to text us at: 513-871-8777 or email us at: support@vinylvoyagestore.com. If checking order status, be sure to include your order number.

All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are an estimate for time in transit after the order has left our warehouse and has been picked up by the carrier. These transit times are subject to each carrier’s daily cut-off time (typically 3pm).

Once an item leaves our warehouse, you will receive a tracking number. From there, most customers receive their orders in ~2-5 business days. 

Shipping Damage

  • Unless the damage is catastrophic (e.g., all doors broken in half or glass shattered in all shipped units), do not refuse delivery – some items may be OK or fixable!
  • Email us at support@vinylvoyagestore.com and we’ll make it right! Please include in your email:
    1. Your name and order number (found on your packing slip or in the email confirmation from your order)
    2. A picture of the damaged item(s) that clearly shows the damage
    3. A picture of the box (showing any visible damage to the box)
    4. A second picture of the box showing any circular colored/numbered stickers
  • Please unbox and inspect your item immediately upon receipt. Shipping damage must be reported promptly after the item is received (indicated by the delivery date from the tracking number) so that we can file a damage claim. Items shipped via standard shipping (ground shipping) must be reported within 15 days. Orders shipped Freight LTL (on a wooden pallet) must be reported within 2 business days as freight carriers require damage to be declared within this timeframe in order to file a claim.
  • After we receive your email regarding damage to your shipment, we’ll be in touch within 1 business day to discuss your options for replacement or other remedies
  • Note that items received with minor, non-structural damage—such as small cracks, scratches, or blemishes, or flaws that would typically be concealed or corrected during standard installation or finishing—may not qualify for a full replacement. Blemishes and scratches and other imperfections that are not readily observable from a distance of 4 feet (industry standard) are not eligible for replacement or remedy
  • Furthermore, if only part of a product is damaged (for example, if a glass and frame set arrives and only the frame is damaged), we will provide a replacement for the affected component only (e.g., a new frame) 

We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.

Address Corrections

If after placing your order you notice that your address contains an error or is incorrect (e.g., an old shipping address), please reach out to our customer service team immediately by texting us at: 513-871-8777 or emailing us at: support@vinylvoyagestore.com

We will try our best to fix the address before the shipment leaves our warehouse.